Retail Today

January 31, 2022

Trevor Wagener
Jeff Simpson
David Kearns

The authors acknowledge funding for this paper from the Computer and Communications Industry Association (CCIA)

New survey research by Deloitte on small and medium-sized businesses and consumers finds that competition in retail is benefiting consumers with more choice, competitive pricing and constant innovation. The studies look at how consumer preferences for price, convenience, and product selection drive choices between online and offline channels at each step in the shopping journey, and how intense competition in retail is leading retailers of all sizes to offer consumers more choices to research products, competition in retail is leading retailers of all sizes to offer consumers more choice.

Read Download Press Release

More From The Research Center

October 3, 2023 Stats

The State of Competition in UK Cloud Computing

While the demand for cloud services keeps growing globally and consumers and businesses are presented with a variety of almost custom-made cloud solutions, it is important to ensure that any barrie...

September 5, 2023 Reports

Hate Speech & Digital Ads: The Impact of Harmful Content on Brands

Data from two independently-administered survey experiments demonstrates significant likely damage to both websites and advertisers from harmful content like hate speech, suggesting that "must-carr...

July 10, 2023 Reports

Apocalypse Not: The Resilience of Retail SMBs in the 2010s

This study finds that small and medium-sized retail businesses (SMBs) experienced a period of resurgence and growth in the 2010s. Empirical analyses suggest a direct link between growth of retail S...

May 1, 2023 Stats

Social Media Survey Experiment

This survey shows the impact of objectionable user-generated content on social media sites and digital advertising. The experiment results find that content like hate speech, offensive material, mi...